Return

If you are not completely satisfied with your purchase, you may return the item to us unused and in its original condition within 14 days of receipt. The return request and return process must be completed within 14 days from the date of receipt. Return shipping costs are the responsibility of the customer. Only items purchased directly from MODUFY’s online store will be accepted.

For products purchased from authorized retailers, please get in touch with them directly for returns. Returned items must be in original packaging, including any accessories, manuals, and documentation. Non-returnable items include items purchased through retailers and damaged products through customer mishandling.

Returns made without a receipt may be refused. MODUFY reserves the right to deny any return. In some cases, you may be required to include a video or photo of the defective product for proof in order to refund or replace the product.Please note, we may request for your order to be returned to one of our global warehouses, including,but not limited to, warehouses in CHINA and Japan.

To start the return process, please contact us. Please include the following information:

- Order number
- Proof of purchase
- Video or photo of the faulty product (if applicable)
- Complete delivery address
- Contact telephone number

Refunds

Refunds will be processed within approximately 5 business days after we receive and inspect the returned item. Refunds will be issued based on your original form of payment (PayPal, credit card, debit card, etc.)

For returned items, a full refund will be credited for defective products. For non-defective items, refund excludes all shipping and handling fees, including return fees.

Cancelling

In order to maintain a quick turnaround on order processing and shipping, once an order is placed, it cannot be cancelled or amended.

Any unwanted items after your order has been placed must be returned for a refund (please see the “Refunds” section above). Please note that return shipping costs are the responsibility of the customer, unless the item is faulty.

Warranty

Is there a warranty on your products?
We offer a 1-year warranty. Please see WARRANTY for details.

Cancellation

I just placed an order. Can I cancel it?
Please see CHANGES TO THE ORDER in TERMS.